Product information
In accordance with the Consumer Code, you have 14 days to return your purchase from the day of delivery.
When making a return, the item must be new, original packaging and labeling. Items returned damaged, worn, washed, personalized or soiled will not be taken back.
All returns must be accompanied by the form below, duly completed, to be printed or copied.er).
All returns must be made by a postal service followed by Colissimo tracking, Chronopost tracking etc. We do not accept postage due or COD packages.t.
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Name & amp; First name |
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Phone number |
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Order number |
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Mail address |
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Address |
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Reason for return (skilled, not at the waist,…) |
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Refund
- Once the item has been received, you will receive a return confirmation email..
- Once your request is approved, your refund will be processed within 14 days of receiving your item.
- In the case of a gift, the refund is addressed directly to the buyer account.r.
- The reimbursement is made by the same method of payment as the payment.
Late repayment
If you have not received your refund after 14 days from the day you received the return confirmation email: :
- Contact the entity that issued your credit card, as there may be a delay before your refund is officially posted..
- Contact your bank. There is often a processing time required before a refund is posted..
- If you've done these steps and you still have not received your refund yet, please contact us at the following address: info@zignelli.fr.fr.
Exchange
We only replace an item at our expense if it is defective or damaged. If in this case you want to exchange it for the same item, send us an email atà info@zignelli.fr. by specifying your telephone number.
We will contact you as soon as possible to send you the return slip and the postal service slip. Shipping costs are our responsibility, only in this specific case.s).
Return address
- N.C.E, 5 rue Meslay, 75003 Paris, France
- You will be responsible for paying your own shipping costs to return an item except in the event of a defective replacement. Shipping costs are not refundable.bles.